After submitting their service offerings, the finalists gave presentations of their concepts to the jury on June 22, 2020. Because of the physical distancing requirements prompted by the health crisis, these finalist hearings could not be held in public and were instead conducted by videoconference.
To do so, the finalists recorded 20-minute presentations and sent them to the jury ahead of the hearing. The day of the hearing included a 20-minute question period between the jury members and the finalist teams.