Guide. Réadaptation des services en bibliothèque en temps de pandémie.
How can the city continue offering services and a quality experience to library users despite the many constraints resulting from the pandemic public health response? Conducted by the Bureau du design as part of the Laboratoire en design de services publics (public services design lab), the exercise was led by service design studio Meilleur monde in collaboration with architect Alexandre Landry and graphic design studio Tagteam. The teams analyzed and adapted the user pathways and indoor layout of three municipal libraries, which enabled production of a best-practices guide shared with the municipal library network.